Mastering Communication: Skills for Secretaries and Managers

Inspired by CAN DO WRITING: The Proven Ten-Step System for Fast and Effective Business Writing

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Mastering Communication: Skills for Secretaries and Managers

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Course Overview:

The course is designed to refine your business English communication skills, focusing on better business writing skills essential for today's fast-paced corporate world. As part of our communication skills courses offering, we provide comprehensive training for communication skills, ensuring that every participant leaves with enhanced clarity, precision, and effectiveness in their professional writing. We offer a unique approach to learning with a blend of theory and practical application. This course is not just another communication skills course but a targeted program to hone secretary skills, management communication skills, and much more, setting a solid foundation for successful business communication.

Target Audience:

Secretaries seeking to refine their secretary skills.
Managers looking to improve their management communication skills.
Professionals aiming to build better business writing skills.
Individuals seeking a comprehensive course on communication skills.
Translators and Content Writers aiming to enhance their writing proficiency.

Targeted Organizational Departments:

Administration
Management
Human Resources
Marketing

Targeted Industries:

Consulting
Financial Services
IT Services
Advertising & Marketing

Course Offerings:

By the end of this course, participants will be able to:

Enhance their business English communication skills.
Improve their secretary and management communication skills.
Develop better business writing skills.
Experience immersive training for communication skills.
Gain from a comprehensive communication skills course.

Training Methodology:

The course adopts an interactive and immersive approach to learning, featuring communication skills workshops, case studies, group work, feedback sessions, and hands-on training for communication skills. This is more than just a writing skills course; it's a comprehensive guide to mastering business English communication skills, management communication skills, and secretary skills. Each module focuses on practical application, giving participants the opportunity to implement their learning in real-world scenarios.

Course Toolbox:

The 'Effective Writing Skills For Business' course will provide:

A workbook containing practical exercises to refine your business English communication skills.
A toolkit to enhance secretary skills, including checklists and templates.
Online resources and reading materials for better business writing skills.
Case studies focusing on management communication skills.
Access to communication skills workshops.

Course Agenda:

Day 1: Understanding Purpose and Audience

Topic 1: Purpose and Audience Analysis: Understanding the result you want from the document, knowing your audience, and assessing their interaction with the information.
Topic 2: Identification of Information Needs: Understanding what information the audience requires and gauging their level of knowledge about the information.
Topic 3: Audience Persuasion: Does the audience need proof? How to plan writing to multiple audiences.
Reflection & Review: Reflect on the importance of knowing your audience and understanding their needs for effective communication.

Day 2: Drafting the Purpose Statement

Topic 1: Document and Communication Type: Deciding the type of document or oral communication to use in specific scenarios.
Topic 2: Purpose Statement Construction: Picking a verb that describes what the document does and assembling the five parts into a purpose statement.
Topic 3: Purpose Statement Controversies and History: How to use the purpose statement to settle controversies and an overview of how purpose statements made history.
Reflection & Review: Review how a well-crafted purpose statement can guide communication and resolve disputes.

Day 3: Fact Selection and Point Organization

Topic 1: Fact Selection: How to use the purpose statement as a guide in selecting relevant facts for your communication.
Topic 2: Point Writing: Writing points using short words in short sentences and evaluating points to eliminate irrelevancies and redundancies.
Topic 3: Point Order: Understanding how to order points for maximum impact.
Reflection & Review: Reflect on the importance of well-organized and relevant information in business communication.

Day 4: Draft Composition and Coherence

Topic 1: Draft Composition: Learn how to compose the draft body, conclusion, introduction, and if necessary, the executive summary and abstract.
Topic 2: Draft Review: Reviewing the draft for organization and logic, using sentence outlining techniques to improve organization.
Topic 3: Coherence Editing: How to edit for coherence - repeating keywords, using transition words, ensuring each paragraph begins with a point, and applying visual devices.
Topic 4: Clarity Editing: How to edit for clarity - using concrete and specific words, active voice, simplifying tense, identifying and replacing ambiguous pronouns, and more.
Topic 5: Economy Editing: Cutting redundancies and useless words for concise communication.
Topic 6: Readability Test: Measuring readability using the Gunning Fog Index, replacing long words with short words, and breaking long sentences.
Reflection & Review: Review the importance of creating a coherent, well-structured draft and the significance of clear, concise, and readable communication.

Day 5: Specialized Writing Skills

Topic 1: Press Release Writing: Crafting effective press releases to communicate news and announcements.
Topic 2: Speech Writing: Techniques for writing impactful speeches for various occasions.
Reflection & Review: Review key learnings from the course, reflecting on the specialized skills gained and identifying areas for future development.

How This Course is Different from Other 'Effective Writing Skills For Business' Courses:

The 'Effective Writing Skills For Business' stands out as a comprehensive communication skills course that offers a unique blend of theory and practice. Unlike other communication skills courses, our course emphasizes improving secretary skills, managers communication skills, and better business writing skills. Our hands-on approach ensures you receive immersive training for communication skills, equipping you with essential tools for your professional journey. We pride ourselves in our well-rounded approach, integrating various teaching methodologies into our communication skills training.

credits: 5 credit per day

Course Mode: full-time

Provider: Agile Leaders Training Center

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Location	Dates	Duration	Mode	Price
Kuala Lumpur	Week 40, 2026 28 Sep - 02 Oct 2026	5 Days	Onsite	€5,200
Johannesburg	Week 44, 2026 01 - 05 Nov 2026	5 Days	Onsite	€6,000
Vienna	Week 45, 2026 02 - 06 Nov 2026	5 Days	Onsite	€5,700
Dubai	Week 47, 2026 16 - 20 Nov 2026	5 Days	Onsite	€4,500
Zoom	Week 50, 2026 07 - 11 Dec 2026	5 Days	Online	€1,500
Prague	Week 52, 2026 21 - 25 Dec 2026	5 Days	Onsite	€6,000
Manama	Week 52, 2026 27 - 31 Dec 2026	5 Days	Onsite	€4,700
London	Week 53, 2026 28 Dec 2026 - 01 Jan 2027	5 Days	Onsite	€5,700
Amsterdam	Week 01, 2027 04 - 08 Jan 2027	5 Days	Onsite	€5,700
Milan	Week 01, 2027 04 - 08 Jan 2027	5 Days	Onsite	€5,700
Tokyo	Week 02, 2027 11 - 15 Jan 2027	5 Days	Onsite	€10,000
Istanbul	Week 03, 2027 18 - 22 Jan 2027	5 Days	Onsite	€4,500
Baku	Week 04, 2027 25 - 29 Jan 2027	5 Days	Onsite	€5,000
Cairo	Week 05, 2027 01 - 05 Feb 2027	5 Days	Onsite	€4,100
Vienna	Week 06, 2027 08 - 12 Feb 2027	5 Days	Onsite	€5,700
Rome	Week 07, 2027 15 - 19 Feb 2027	5 Days	Onsite	€5,700
Manama	Week 07, 2027 21 - 25 Feb 2027	5 Days	Onsite	€4,700
Paris	Week 08, 2027 22 - 26 Feb 2027	5 Days	Onsite	€5,700
Dubai	Week 09, 2027 01 - 05 Mar 2027	5 Days	Onsite	€4,500
Milan	Week 09, 2027 01 - 05 Mar 2027	5 Days	Onsite	€5,700

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Frequently asked questions

What does this course cover?

Course Overview: The course is designed to refine your business English communication skills, focusing on better business writing skills essential for today's fast-paced corporate world. As part of our communication skills courses offering, we provide comprehensive training for communication skills, ensuring that every participant leaves with enhanced cla…

Are training dates available?

Yes. Available dates and destinations are listed in the course dates section on this page.

How can I register?

Choose an available date on this page and complete the registration form, or send a programme enquiry.

Can I download the course brochure?

Yes. Use the brochure download link provided on this page.